The Consumer Protection Act

Course Overview

This course is fully endorsed by the FCM of SA

To be Proficient in the Consumer Protection Act in order to contribute to the purpose of the Act.

On successful completion of this eLearning course, you should be able to:

Demonstrate an understanding of the objective and purpose of the Consumer Protection Act and the accompanying Regulations to the Act.

Explain the application and policies of the Consumer Protection Act and the accompanying Regulations to the Act.

Interpret the policies, procedures and management controls required to achieve compliance with the objectives of the Consumer Protection Act.

Explain the obligations of Suppliers in terms of marketing and supply of Goods and Services under the Consumer Protection Act and underlying principles.

During the course, we will tackle questions like:

What does the CPA cover?

What is not covered by the CPA?

How do you decide if the CPA or the NCA applies?

Who is a Supplier?

Who is the Consumer?

What are Goods?

What are Services?

What is considered Prohibitive Conduct?

What happens if a Supplier behaves improperly?

Is there any behaviour that can lead to an Administrative Fine?

Is there any behaviour that can lead to imprisonment

What are the different Codes of Conduct?