Debt Collection
A course for all collection agents (those that have been there a while and for newcomers) that spend their day on a telephone doing collections.
Tools for Effective Telephone Collections
How to maximise telephone collection efforts without over-stepping the law. This 2 course covers the do’s and don’ts of conversations with debtors; effective call techniques; conversation scripts and anticipated debtor responses. An essential course for all Debt Collectors working within a call-centre environment. Debt collectors who have attended this workshop in the past testify that their “money-banked-per-call” have increased due to the “quality” time spend on the telephone with debtors.
Fees R 1,970 ex VAT per delegate.